RCS receives many visitors and before Kenai, had to sign them in with a paper book. They felt this wasn’t creating the initial brand impression that they wanted.
The RCS team trialed Kenai against another system and after a 2-month period, selected Kenai. The feedback was that visitors loved the sensation of being remembered, with many of them commenting that it felt like an old friend welcoming them back home.
Given the nature of their business, RCS’s building and data security is high priority. The ability to digitally view all visitors on the Kenai dashboard with photo evidence fitted exactly what RCS wanted and the data security standards built by Kenai met their requirements.
Kenai is now permanently installed at RCS’s head office in Cape Town, where they receive a large number of repeat visitors. These visitors sign in in under 10s using Kenai, resulting in a consistently high quality visitor experience.
Challenges & Solutions
Each visitor had to fill in the paperbook on arrival, even if they had visited before, creating a negative first impression
Kenai’s recognition speeds up the sign in process, while creating a consistent, quality impression
RCS wanted important international visitors to be pre-registered before arriving at RCS’s office
Visitor pre-registration facilitated this functionality to good effect
The internal audit team required a tight, yet simple audit process
The ability to search for and export visitor logs via the web dashboard made this process simple and efficient
Kenai is altogether amazing. New and returning visitors are blown away by the experience and are regularly asking how they can get the system into their offices. It has enhanced our brand significantly.
RCS Reception