Total South Africa is a company deeply entrenched in South Africans. The iconic brand is always displayed prominently, illustrating the passion and energy that it stands for.
When taken in this context, the paper-based visitor system that Total South Africa was using at their head office had served its purpose and they were looking to evolve towards a more digital and efficient way to sign-in their visitors.
Kenai was introduced to do exactly that. The system created the digitally friendly environment that Total South Africa was aiming for, while maintaining the health and safety standards that are imperative in the oil and gas industry.
An important feature for Total South Africa is visitor pre-registration. Visitors can capture their details and watch the required induction video before they arrive on site. In this way, the guest experience is more efficient and seamless, while Total South Africa’s brand features prominently throughout the process.
Challenges & Solutions
The visitor sign in process was long and frustrating for visitors, creating the wrong first impression
The process through pre-registration and on-site sign in transformed this into a delightful visitor journey
Reception struggled to keep track of which visitors had watched the required induction video
Kenai logs the induction status of each visitor, creating a clear audit trail
When the lobby got busy, it took a long time for reception to contact hosts
Automatic host notifications eased this pressure and alerted hosts to their vistitors sign in via email
Easy to use yet incredibly powerful. Kenai have created the perfect blend of security and a good first impression
Darryn LeeMarketing at Total South Africa